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Terms & Conditions

  • Terms & Conditions
  • Terms of Use for Guests
  • Terms of Use for Coliving Providers

Last updated on 1 Dec 2019

  1. Terms of Service

    Please read the terms of service (“Terms of Service”) set forth below, as they apply to your access and use of our services, including our various websites, APIs, email notifications, applications buttons and widgets (“Services”), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as the “Content”). Your access to and use of the Services signifies your acceptance of these Terms of Service and agreement to be bound by them and any and all other applicable terms referenced herein absolutely.
  1. Other applicable terms

These Terms of Service refer to the additional terms in our Privacy Policy Statement, which also apply to your use of our Services. Our Privacy Policy Statement sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Services, you consent to such processing and you warrant that all data provided by you is accurate. You understand that through your use of the Services you consent to the collection and use (as set forth in the Privacy Policy) of this information, including the transfer of this information both within and outside of Singapore for storage, processing and use by us. As part of providing you the Services, we may need to provide you with certain communications, such as service announcements and administrative messages. These communications are considered part of the Services and your https://coliving.relogo.sg account, which you may not be able to opt-out from receiving.

  1. Information about us

The Services are provided and operated by Relogo Pte. Ltd. We are a company registered in Singapore with Unique Entity Number 201837168Z and have our registered office at 8A Orange Grove Rd, Singapore 258343.

  1. Changes of terms

We may amend the Terms of Service from time to time at our sole discretion without notice or liability to you. By continuing to use the Services following such amendments to the Terms of Service, you agree to be bound by such amendments.

  1. Changes to our services

The Services that we provide are always evolving and the form and nature of the Services that we provide may change from time to time without prior notice to you. We also retain the right to create limits on use and storage at our sole discretion at any time and without prior notice to you.

We make no representations, warranties or guarantees, whether expressed or implied, that our Services or any content on our site is accurate, complete, up-to-date or free from errors or omissions.

  1. Accessing our services

We do not guarantee that our Services, or any content, will always be available or be uninterrupted. Access to our Services is permitted on a temporary basis.  We reserve the right to change, modify, suspend or discontinue the whole or any portion of the Services or Site at any time. Relogo may also impose limits on certain features or restrict your access to parts or the entire Services or Site without notice or liability. We will not be liable to you if for any reason our Services are unavailable at any time or for any period.

  1. Your licence to use the services

Relogo Pte. Ltd. gives you a personal, worldwide, royalty-free, non-assignable and non-exclusive licence to use the platform that is provided to you by us as part of the Services. This licence is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by Relogo Pte. Ltd., in the manner permitted by these Terms of Service.

  1. Our Intellectual property rights

8.1       All intellectual property rights subsisting in respect of the Services belong to Relogo Pte. Ltd. or have been lawfully licensed to Relogo Pte. Ltd. for use in connection with the Services. All rights under applicable laws are hereby reserved. You are not allowed to upload, post, publish, reproduce, transmit or distribute in any way any component of the website itself or create derivative works with respect thereto, as the website is copyrighted under applicable laws.

8.2       You agree that we are free to use, disclose, adopt and modify all and any ideas, concepts, knowhow, proposals, suggestions, comments and other communications and information provided by you to us (the “Feedback”) in connection with the Services and/or your use of the Services without any payment to you. You hereby waive and agree to waive all and any rights and claims for any consideration, fees, royalties, charges and/or other payments in relation to our use, disclosure, adoption and/or modification of any or all of your

Feedback.

  1. Your rights and content use conditions

9.1       You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

9.2       You agree that this licence includes the right for us to provide, promote, and improve the Services and to make Content submitted to or through the Services available to other companies, organisations or individuals who partner with Relogo Pte. Ltd. for the syndication, broadcast, distribution or publication of such Content on other media and services, subject to our terms and conditions
for such Content use.

9.3       Such additional uses by Relogo Pte. Ltd. or other companies, organisations or individuals who partner with Relogo Pte. Ltd. may be made with no compensation paid to you with respect to the Content that you submit, post, transmit or otherwise make available through the Services.

9.4       We may modify or adapt your Content in order to transmit, display or distribute it over computer networks and in various media and/or make changes to your Content as are necessary to conform and adapt that Content to any requirements or limitations of any networks, devices, services or media.

9.5       You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and our third party partners. You understand that your Content may be syndicated, broadcast, distributed, or published by our partners and if you do not have the right to submit Content for such use, it may subject you to liability. Relogo Pte. Ltd. will not be responsible or liable for any use of your Content by Relogo Pte. Ltd. in accordance with these Terms. You represent and warrant that you have all the rights, power and authority necessary to grant the rights granted herein to any Content that you submit.

9.6       You may not reproduce, modify, adapt, translate, publish, display, communicate, transmit, broadcast, podcast, webcast, distribute, sell, trade or exploit for any commercial or other purposes, any portion of, or any access to: 

            9.6.1    any service;

            9.6.2    the site;

            9.6.3    any Relogo content, except to the extent permitted, with the prior written consent of Relogo or unless expressly permitted in these Website Conditions; or

            9.6.4    any Third Party User Content except, to the extent permitted, with the prior written consent of Relogo and the owner or licensee of the specific User Content.

9.7       Without prejudice to the generality of Clause 9.6, you agree not to reproduce, display or otherwise provide access to the Services, Relogo Content, or Third Party User Content on another website or server, for example through framing, mirroring, linking, spidering, scraping or any other technological means (including any technology available in the future), without the prior written permission of Relogo.

9.8       All Relogo Content are the copyrighted work of Relogo or its content or software providers, and Relogo reserves and retains all rights in the Relogo Content.  Use of some Relogo Content may be governed by the terms of an accompanying end user license agreement. 

9.9       You may not decompile, reverse engineer or otherwise attempt to discover the source code of any Relogo Content available on the Site or through a Service except under the specific circumstances expressly permitted by law or Relogo in writing.

  1. Limited liability and warranty

Please read this section carefully since it limits the liability of Relogo Pte. Ltd. and its parents, subsidiaries, affiliates, related companies, officers, directors, employees, agents, representatives, partners, and licensors (collectively, the “Entities of Relogo Pte. Ltd.”). Each of the subsections below only applies up to the maximum extent permitted under applicable law. Some jurisdictions do not allow the disclaimer of implied warranties or the limitation of liability in contracts, and as a result the contents of this section may not apply to you. Nothing in this section excludes or limits our liability for death or personal injury arising from our negligence or is intended to limit any rights you may have which may not be lawfully limited. All Information is for your general reference only. We do not accept any responsibility whatsoever in respect of such information.

10.1     THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES PUBLISHED ON THIS WEBSITE MAY INCLUDE INACCURACIES OR ERRORS, INCLUDING ROOM AVAILABILITY. COLIVING DOES NOT GUARANTEE THE ACCURACY OF, AND DISCLAIM ALL LIABILITY FOR, ANY ERRORS OR OTHER INACCURACIES RELATING TO THE INFORMATION AND DESCRIPTION OF ROOMS DISPLAYED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, THE PRICING, AVAILABILITY, PHOTOGRAPHS, REVIEWS AND RATINGS, ETC.). IN ADDITION, RELOGO EXPRESSLY RESERVES THE RIGHT TO CORRECT ANY AVAILABILITY AND PRICING ERRORS ON OUR WEBSITE.

10.2     RELOGO MAKES NO REPRESENTATIONS OF ANY KIND ABOUT THE SUITABILITY OF THE INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THIS WEBSITE (SITE CONTENT) OR ANY PORTION THEROF FOR ANY PURPOSE, AND THE INCLUSION OR OFFERING OF ANY PRODUCTS OR SERVICES ON THIS WEBSITE DOES NOT CONSTITUTE ANY ENDORSEMENT OR RECOMMENDATION OF SUCH PRODUCTS OR SERVICES BY RELOGO. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. RELOGO DISCLAIMS ALL WARRANTIES, CONDITIONS, OR OTHER TERMS OF ANY KIND THAT THIS WEBSITE, ITS SERVERS OR ANY EMAIL SENT FROM RELOGO, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW COLIVING HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, AND SERVICES, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OR TERMS OF ANY KIND AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION AND NONINFRINGEMENT.

10.3     RELOGO ALSO EXPRESSLY DISCLAIMS ANY WARRANTY, REPRESENTATION, OR OTHER TERM OF ANY KIND AS TO THE ACCURACY OR PROPRIETARY CHARACTER OF THE SITE CONTENT.

10.4     NOTHING IN THIS AGREEMENT SHALL EXCLUDE OR LIMIT RELOGO’S LIABILITY FOR (I) DEATH OR PERSONAL INFURY CAUSED BY NEGLIGENCE; (II) FRAUD; (III) FRAUDULENT MISTATEMENT (IV) DELIBERATE BREACH OR GROSS NEGLIGENCE (V) ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

10.5     SUBJECT TO THE FOREGOING, YOU USE THIS WEBSITE AT YOUR OWN RISK AND IN NO EVENT SHALL COLIVING (OR ITS OFFICERS, DIRECTORS AND AFFILIATES) BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OR ANY LOSS OF INCOME, PROFITS, GOODWILL, DATA, CONTRACTS, USE OF MONEY, OR LOSS OR DAMAGES ARISING FROM OR CONNTECTED IN ANY WAY TO BUSINESS INTERRUPTION OF ANY TYPE ARISING OUT OF, OR IN ANY WAY CONNECTED WITH, YOUR ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE OR WITH THE DELAY OR INABILITY TO ACCESS, DISPLAY OR USE THIS WEBSITE (INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE UPON REVIEWS AND OPINIONS APPEARING ON THIS WEBSITE; ANY COMPUTER VIRUSES, INFORMATION, SOFTWARE, LINKED SITES, PRODUCTS, AND SERVICES OBTAINED THROUGH THIS WEBSITE; OR OTHERWISE ARISING OUT OF THE ACCESS TO, DISPLAY OF OR USE OF THIS WEBSITE) WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF COLIVING HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

10.6     THE ENTIRE LIABILITY OF THE ENTITIES OF RELOGO PTE. LTD. AND YOUR EXCLUSIVE REMEDY WITH RESPECT TO THE SERVICES OR OTHERWISE, IS RE-PERFORMANCE OF DEFECTIVE SERVICES. IN JURISDICTIONS WHICH DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF LIABILITY, OUR LIABILITY WILL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. WE DO NOT ENDORSE, WARRANT OR GUARANTEE ANY MATERIAL, PRODUCT OR SERVICE OFFERED THROUGH US OR OUR SERVICES. WE ARE NOT AND WILL NOT BE A PARTY TO ANY TRANSACTION BETWEEN YOU AND ANY THIRD PARTY.

10.7     IN NO EVENT SHALL THE AGGREGATE LIABILITY OF THE ENTITIES OF RELOGO PTE. LTD. EXCEED ONE HUNDRED SINGAPORE DOLLARS (SGD 100).

10.8     The Entities of Relogo Pte. Ltd. shall not guarantee or assume any responsibility that:

10.4.1  the information presented in our Services is accurate, adequate, current or reliable, or may be used for any purpose other than for general reference;

10.4.2  the information presented in our Services is free of defect, error, omission, virus or anything which may change, erase, add to or damage your software, data or equipment;

10.4.3  messages sent through the internet including in connection with the services will be free from interception, corruption, error, delay or loss;

10.4.4  access to the Services will be available or be uninterrupted;

10.4.5  use of the Services will achieve any particular result; or

10.4.6  defects in the Services will be corrected.

10.5     Without limiting the generality of the foregoing, in no event will the Entities of Relogo Pte. Ltd. be liable to you or any other person for any direct, indirect, incidental, special, punitive or consequential loss or damages, including any loss of business, profit, goodwill or reputation arising out of any use, or inability to use, the information or the services, even if any of the Entities of Relogo Pte. Ltd. has been advised of the possibility of such loss or damages.

10.6     You will exercise and rely solely on your own skill and judgment in your use and interpretation of the information and use of the services. You are responsible to ensure that your use of the information and the Services complies with all applicable legal requirements.

10.7     Without prejudice to the foregoing, if your use of the Services does not proceed satisfactorily and/or where applicable you do not receive appropriate responses to such use from us, as set out in these Terms of Service or otherwise, you are advised to contact us at hello@relogo.sg. No such lack of response shall be deemed to constitute any acquiescence or waiver.

10.8     The limitation of liability contained in these Terms of Service will apply to the fullest extent permitted by applicable laws.

  1. Content on the services

11.1     All Content, whether publicly posted or privately transmitted, is the sole responsibility of the person who originated such Content.

11.2     You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty and you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

11.3     Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

11.4     The views expressed by other users on our site do not represent our views or values. We do maintain the right to remove any posting you make on our site if, in our opinion, your post does not comply with our content standards. We do not endorse, support, represent or guarantee the completeness, truthfulness, accuracy, or reliability of any Content or communications posted via the Services or endorse any opinions expressed via the Services. You understand that by using the Services, you may be exposed to Content that might be offensive, harmful, inaccurate or otherwise inappropriate, or in some cases, postings that have been mislabelled or are otherwise deceptive.

11.5     Under no circumstances will we be liable in any way for any Content, including, but not limited to, any errors or omissions in any Content, or any loss or damage of any kind, incurred directly or indirectly as a result of the use of the Services by any third party, including without limitation any defamatory, offensive, or illegal conduct of the third party, or the use of any Content posted, emailed, transmitted, or otherwise made available via the Services or broadcast elsewhere.

11.6     We may not monitor or control the Content posted via the Services and, we cannot take responsibility for such Content. Any use or reliance on any Content or materials posted via the Services or obtained by you through the Services is at your own risk.

  1. Content copyright policy 

12.1     Relogo Pte. Ltd. respects the intellectual property rights of others and expects users of the Services to do the same. We will respond to notices of alleged copyright infringement that comply with applicable law and are properly provided to us. If you believe that your Content has been copied in a way that constitutes copyright infringement, please provide us with the following information: (i) a physical or electronic signature of the copyright owner or a person authorised to act on their behalf; (ii) identification of the copyrighted work claimed to have been infringed; (iii) identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material; (iv) your contact information, including your address, telephone number, and an email address; (v) a statement by you that you have a good faith belief that use of the material in the manner complained of is not authorised by the copyright owner, its agent, or the law; and (vi) a statement that the information in the notification is accurate, and that you are authorised to act on behalf of the copyright owner.

12.2     We reserve the right to remove Content alleged to be infringing without prior notice, at our sole discretion, and without liability to you. In appropriate circumstances, we will also terminate a user’s account if the user is determined to be a repeat infringer. Our address for notice of alleged copyright infringement appearing on the Services is hello@relogo.sg.

  1. Use of the services 

13.1     We reserve the right at all times (but will not have an obligation) to remove or refuse to distribute any Content on the Services, to suspend or terminate users, and to reclaim usernames without liability to you. We also reserve the right to access, read, preserve, and disclose any information as we reasonably believe is necessary to (i) satisfy any applicable law, regulation, legal process or governmental request, (ii) enforce the Terms of Service, including investigation of potential violations hereof, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to user support requests, or (v) protect the rights, property or safety of Relogo Pte. Ltd., its users and the public.

13.2     We do not guarantee that our Services will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

13.3     You may not do any of the following while accessing or using the Services: (i) access, tamper with, or use non-public areas of the Services, Relogo Pte. Ltd.‘s computer systems, or the technical delivery systems of Relogo Pte. Ltd.‘s providers; (ii) probe, scan, or test the vulnerability of any system or network or breach or circumvent any security or authentication measures; (iii) access or search or attempt to access or search the Services by any means (automated or otherwise) other than through our currently available, published interfaces that are provided by us (and only pursuant to those terms and conditions), (scraping the Services without our prior consent is expressly prohibited); (iv) forge any TCP/IP packet header or any part of the header information in any email or posting, or in any way use the Services to send altered, deceptive or false source-identifying information; or (v) interfere with, or disrupt, (or attempt to do so), the access of any user, host or network, including, without limitation, sending a virus, trojan, worm, logic bomb or other material which is malicious or technologically harmful, overloading, flooding, spamming, mail-bombing the Services, or by scripting the creation of Content in such a manner as to interfere with or create an undue burden on the Services.

13.4     We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Services will cease immediately.

  1. Linking to us 

You may link to our Services provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our Services in any website that is not owned by you. We reserve the right to withdraw linking permission without notice.

  1. Third party links and resources in our site

15.1     The links from the Services may take you to other sites or services and you acknowledge and agree that Relogo Pte. Ltd. has no responsibility for the accuracy or availability of any Information provided by third parties services and websites.

15.2     The Services may include advertisements, which may be targeted to the Content or information on the Services, queries made through the Services, or other information. The types and extent of advertising by Relogo Pte. Ltd. on the Services are subject to change. In consideration for us granting you access to and use of the Services, you agree that Relogo Pte. Ltd. and its third-party providers and partners may place such advertising on the Services or in connection with the display of Content or information from the Services whether submitted by you or others.

15.3     Links to other websites and services do not constitute an endorsement by us of such websites or services, or the Information, products, advertising or other materials available made available by such third parties.

  1. Indemnity 

You agree to defend, indemnify Relogo Pte. Ltd. and its affiliates and any of their officers, directors, employees and agents from and against all liabilities, claims, actions, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

(i) your breach of this Agreement or the documents referenced herein;
(ii) your violation of any law or the rights of a third party; or
(iii) your use of this Website.

  1. Severance

The illegality, invalidity or unenforceability of any provision of these Terms of Service under the law of any jurisdiction shall not affect its legality, validity or enforceability under the laws of any other jurisdiction nor the legality, validity or enforceability of any other provision.

  1. Several users

If there are two or more persons adhering to these Terms of Service as user, their liability under the Terms of Service is joint and several, and their rights are joint.

  1. Waiver

No failure or delay by a party to exercise any right or remedy provided under this agreement or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.

  1. Termination

20.1     The Terms of Service will continue to apply until terminated by either you or us as follows.

20.2     You may end your agreement with us at any time for any reason by discontinuing your use of the Services. You do not need to specifically inform us when you stop using the Services.

20.3     We may suspend or terminate your accounts or cease providing you with all or part of the Services at any time for any reason, including, but not limited to, if we reasonably believe: (i) you have violated these Terms of Service or (ii) you create risk or possible legal exposure for us; or (iii) our provision of the Services to you is no longer commercially viable. We will make reasonable efforts to notify you by the email address associated with your account or the next time you attempt to access your account.

20.4     In all such cases, any provision of these Terms of Service that expressly or by implication is intended to come into or continue in force on or after termination of this agreement shall remain in full force and effect.

20.5     Nothing in this section shall affect our rights to change, limit or stop the provision of the Services without prior notice, as provided above in Clause 5 Changes to our services.

  1. Governing law and jurisdiction 

These Terms of Service shall be governed by the laws of the Republic of Singapore. You agree to submit to the exclusive jurisdiction of the Singapore courts.

  1. Languages

This agreement is drafted in the English language. If this agreement is translated into any other language, the English language version shall prevail.

Last updated on 1 Dec 2019

By using this website, you agree to these terms.

Applications
Once a booking request is submitted, Guest is committing to renting the accommodation. Guest will comply with each Provider’s tenancy or occupation agreement during the rental term.  

Each Provider will check your profile to see that you match with their current community and philosophy, hence Relogo encourage each Guest to fill in as much of your profile information as you can on your account’s page (on Relogo’s Platform). The Provider will either accept or decline your booking request – this is entirely the Provider’s decision which a Provider can explain at its discretion, but is not obligated to.

Service Fee
Relogo’s coliving platform is complimentary for all Guests.

Booking Confirmation

A booking is confirmed when: (i) Guests and Providers have confirmed and accepted the booking details of each Stay, (ii) Guests agree or sign the applicable tenancy or occupation agreement, and (iii) Relogo receives the agreed upon full upfront prepayment as required.

Transaction Fees

Our credit card transaction fee is 3.4% of the transaction value and will be added on to the final charge for all credit card payments.

For payment via bank transfer, Guest is liable to pay for the invoiced amount in full and absorb all bank fees related to your payment.

We will continue to research and work with various payment providers to lower the cost and give you more options in the future.

Security Deposit
If the Provider requires a Security Deposit, the stated amount (usually one (1) month’s rental amount) will be collected to confirm the booking upon Provider’s acceptance of your booking request.

Modification Policy
Providers and Guests are responsible to make any booking modifications to a Confirmed Booking via Relogo’s Platform or direct via a Relogo representative. Booking modifications are accepted as a request but the modification is not guaranteed unless accepted by Provider and/or Guest.

Cancellation Policy
Once the tenancy or occupation agreement has been signed, and the payment of security deposit and first month’s rental has been received, neither Guest nor Provider will be allowed to cancel the Confirmed Booking, unless an unforeseen circumstance as detailed arises.

Guest may request to cancel their booking within 24 hours after check-in, if the accommodation did not meet the criteria as listed on the platform. For example, WiFi is not set up upon check-in or the condition of the accommodation does not meet the standards required of the Provider. In this case, the Guest will be able to ask for a full refund and Provider is responsible to reimburse the Guest directly. Relogo will not accept a refund request from Provider for its Referral Fee.

Provider may cancel the booking within 24 hours after check-in, if the Guest did not meet the criteria as stated in the tenancy or occupation agreement. For example, there are more occupants than indicated or Guest is demanding for unreasonable change to the stay. In this case, it is the Provider’s responsibility to agree on the reimbursement amount with Guest, based on Provider’s terms and conditions in the tenancy or occupation agreement.

Extenuating Circumstances Policy
Guest or Provider may be able to request a penalty-free cancellation or change in Confirmed Booking if the request is caused by an unexpected circumstance that is out of the party’s control, and reported to Relogo prior to check-in. The mandatory supporting document should be dated after the booking has been confirmed. The unexpected circumstances are detailed as follows:

  • Death of a Guest, or immediate family member or caregiver. A death certificate must be provided.
  • Unexpected serious illness or injury affecting the Guest. A doctor’s letter or hospital statement confirming that Guest cannot travel due to an unexpected, serious illness or injury must be provided. Pre-existing conditions known to Guest at the time of booking are not covered in this case.
  • Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. A copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation, must be provided.
  • Unforeseen property damage, maintenance, and amenity issues to the Provider’s accommodation that make it unsafe for Guest, or that prevents Guest from accessing basic amenities like running water. This does not include planned renovations. Provider will be asked to provide all of the following documents:
  • Proof that the issue is being fixed
  • An estimate date of when it will be fixed
  • An invoice for the repairs being done
  • Photos of the damage
  • Transportation disruptions that make it impossible for Guest to travel to Singapore, including flight cancellations due only to airport closures. This includes closures and cancellations caused by natural disasters such as earthquakes or severe storms. A notice of the airport closure, or documentation from the airline that the flight was cancelled due to airport closure must be provided. Delayed or rescheduled flights, overbookings, airline strikes, and the inability of an airline to complete a flight are not covered.
  • Natural disasters, terrorist activity, and civil/political unrest that prevent Guest from travelling to Singapore, or that make it unsafe to host Guest. Relogo’s team will review each case to confirm that Guest and/or Provider is directly affected.

Extensions
Relogo cannot guarantee that an extension can be made as other bookings may be in the system before your decision to extend, however Relogo will assist with all extension requests and payment must be received to secure the extension.

Disputes
In the unfortunate event that you have a dispute with the Provider, Relogo asks that Guest attempt to solve the problem with Provider directly. Relogo will try to negotiate between Parties, but only as a third party and Relogo cannot be held responsible for any damage or loss of money any of the parties may suffer, directly or indirectly.

Last updated on 1 Dec 2019

By using this website, you agree to these terms.

Modification Policy
Providers and Guests are responsible to make any booking modifications to a Confirmed Booking via Relogo’s Platform or direct via a Relogo representative. Booking modifications are accepted as a request but the modification is not guaranteed unless accepted by Provider and/or Guest.

Cancellation Policy
Once the tenancy or occupation agreement has been signed, and the payment of security deposit and first month’s rental has been received, neither Guest nor Provider will be allowed to cancel the Confirmed Booking, unless an unforeseen circumstance as detailed arises.

Guest may request to cancel their booking within 24 hours after check-in, if the accommodation did not meet the criteria as listed on the platform. For example, WiFi is not set up upon check-in or the condition of the accommodation does not meet the standards required of the Provider. In this case, the Guest will be able to ask for a full refund and Provider is responsible to reimburse the Guest directly. Relogo will not accept a refund request from Provider for its Referral Fee.

Provider may cancel the booking within 24 hours after check-in, if the Guest did not meet the criteria as stated in the tenancy or occupation agreement. For example, there are more occupants than indicated or Guest is demanding for unreasonable change to the stay. In this case, it is the Provider’s responsibility to agree on the reimbursement amount with Guest, based on Provider’s terms and conditions in the tenancy or occupation agreement.

Extenuating Circumstances Policy
Guest or Provider may be able to request a penalty-free cancellation or change in Confirmed Booking if the request is caused by an unexpected circumstance that is out of the party’s control, and reported to Relogo prior to check-in. The mandatory supporting document should be dated after the booking has been confirmed. The unexpected circumstances are detailed as follows:

  • Death of a Guest, or immediate family member or caregiver. A death certificate must be provided.
  • Unexpected serious illness or injury affecting the Guest. A doctor’s letter or hospital statement confirming that Guest cannot travel due to an unexpected, serious illness or injury must be provided. Pre-existing conditions known to Guest at the time of booking are not covered in this case.
  • Government-mandated obligations including jury duty, travel restrictions, court appearances, and military deployment. A copy of the official notice dated after the reservation was booked, including the name of the person fulfilling the obligation, must be provided.
  • Unforeseen property damage, maintenance, and amenity issues to the Provider’s accommodation that make it unsafe for Guest, or that prevents Guest from accessing basic amenities like running water. This does not include planned renovations. Provider will be asked to provide all of the following documents:
  • Proof that the issue is being fixed
  • An estimate date of when it will be fixed
  • An invoice for the repairs being done
  • Photos of the damage
  • Transportation disruptions that make it impossible for Guest to travel to Singapore, including flight cancellations due only to airport closures. This includes closures and cancellations caused by natural disasters such as earthquakes or severe storms. A notice of the airport closure, or documentation from the airline that the flight was cancelled due to airport closure must be provided. Delayed or rescheduled flights, overbookings, airline strikes, and the inability of an airline to complete a flight are not covered.
  • Natural disasters, terrorist activity, and civil/political unrest that prevent Guest from travelling to Singapore, or that make it unsafe to host Guest. Relogo’s team will review each case to confirm that Guest and/or Provider is directly affected.


Transaction Fees

Relogo will absorb the bank fees on our end, and Provider will be liable for its own bank fees. We will continue to research and work with various payment providers to lower the cost and give Provider more options in the future.

Presentation of Rental Price
Rental pricing listed on Relogo can be only selected as per night or per month rate. One month is considered as 30 nights stay.

To avoid confusion for Guest, Provider should provide a fee including WiFi, furnishing, weekly housekeeping and utilities (capped at an amount to be clarified on the description of the accommodation on the platform). If certain services such as housekeeping or utilities are not included, it should be clearly written out in the accommodation description, and the add-on amount is to be provided for Guest to select and include in the booking request.

Ratings and Reviews

Guest can leave a public review about the Provider. Ratings and reviews reflect the opinion of the Guest and do not reflect the opinion of Relogo. Ratings and reviews are not verified by Relogo for accuracy and may be incorrect or misleading.